FREQUENTLY ASKED QUESTIONS Welcome to the FAQ page of www.flexbuynow.com. We have collected some of the most frequently asked questions by our customers and provided detailed answers to help you better understand our products and services. Product Related Q: What materials are your products made of? A: Our products are made of a variety of high-quality materials, including but not limited to natural wood, stainless steel and environmentally friendly plastics. Each product page will provide detailed information on the specific materials used. Q: How do I maintain and clean my furniture products? A: Different materials have different maintenance methods. We recommend that you review the care guide that comes with each product or visit our product care page for detailed information. Order & Payment Q: What payment methods can I use? A: We accept a variety of payment methods, including credit cards, debit cards and PayPal. The specific payment options will be displayed at checkout. Q: How do I modify or cancel my order? A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, we will not be able to modify or cancel it. Shipping & Returns Q: What shipping options do you offer? A: We offer standard shipping and expedited shipping services. The specific delivery time and cost will be provided at checkout based on your delivery address and order details. Q: What if the product is damaged or defective? A: If the product you received is damaged or defective, please contact our customer service team within 48 hours of receipt and provide the order number and photos of the damage. We will arrange a replacement or refund for you as soon as possible. Account Management Q: How to create an account? A: You can click the “Register” button in the upper right corner of the website and fill in the relevant information as instructed to complete the account creation. Q: How to reset your password? A: If you forget your password, you can select the “Forgot password?” link on the login page and follow the prompts to reset your password through the email address used when registering. Privacy Protection Q: Is my personal information safe? A: We take your privacy protection very seriously. Please visit our privacy terms to learn how we collect, use and protect your personal information.
